Terms of Service

1. Service Provider Information

2. Acceptance of Terms

By using the Service, you accept these Terms. If you do not agree with these Terms, please do not use the Service. By clicking the "Register" button during registration, you confirm that you have read, understood, and accept these Terms.

📋 These Terms are incorporated into the contract for use of the Cadensa platform. By accepting these Terms, you acknowledge that they form an integral part of our binding agreement. A copy of these Terms is available in your Account Settings at any time.

Age and capacity to contract: The Service is not available to persons under 16. A paid subscription may only be taken out by an adult with full legal capacity, or by a person authorised to represent a legal entity. By registering on behalf of an organisation you confirm that you are authorised to enter into contracts for it.

2.1. Data Processing Agreement (DPA)

If you process other people’s data in the Service (staff, contractors) — that is, from the moment you invite the first additional user into your workspace — you are the controller of that personal data and the Provider is the processor. GDPR Article 28(3) requires a written contract for this. That contract is the Data Processing Agreement (DPA), which forms an integral annex to these Terms and comes into existence on registration, when you accept these Terms.

• The DPA applies to every plan (FREE, PRO, ENTERPRISE), with no separate request and no surcharge.
• A countersigned copy is available on request for procurement; it is not a condition of the DPA’s validity.
• In case of conflict, the DPA prevails over these Terms on matters concerning the processing of personal data.

3. Service Description

CADENSA is a cloud-based time tracking and project management platform with the following features:

• Time tracking
• Project and task management
• Team collaboration
• Reports and analytics
• Billing support
• Mobile-optimised web interface (a native iOS/Android app is planned and is not available in either store today)

3.1. Service Tiers

4. User Responsibilities

4.1. Account Security

You are responsible for your account security, including password confidentiality. Please:

• Use a strong password (min. 8 characters, uppercase, number, special character)
• Enable two-factor authentication (2FA)
• Do not share your password with others
• Notify us immediately of any suspicious activity

4.2. Acceptable Use

You MUST NOT use the Service for:

• Illegal activities
• Spam or unsolicited messages
• Violating others' rights
• Exploiting security vulnerabilities
• Impersonating other users

5. Payment Terms

5.1. Pricing and Billing

Current pricing is available on Pricing page.

• Billing cycle: Monthly or annual subscription
• Payment methods: Credit/debit card, iDEAL, Bancontact (Mollie)
• Auto-renewal: Subscription auto-renews unless you cancel
• VAT: For customers in Hungary, 27% Hungarian VAT. For businesses established in another EU Member State with a valid EU VAT number (verified via VIES), reverse charge applies (0% VAT, the customer self-accounts). For EU consumers, under the EU One-Stop Shop (OSS) rules the VAT rate of the customer’s country of residence applies. Customers outside the EU: as provided by the applicable rules.

5.2. Payment Authentication (3D Secure / SCA)

For security and fraud prevention, certain payments may require additional authentication such as 3D Secure, SMS verification, or one-time passwords. These requirements comply with PSD2 (Payment Services Directive 2) regulations.

🔒 You will be guided through any additional authentication steps during checkout. This process is secure and required for EU payment regulations compliance.

5.3. Refund Policy

Under EU consumer protection law:

• 14-day right of withdrawal: Full refund within 14 days of first purchase, no questions asked
• Partial refund: On the ENTERPRISE plan, where a contractual availability commitment (99.9%) exists, a pro-rata refund is due if it is breached. FREE and PRO carry no contractual availability commitment — section 8.1 sets a target, not a guarantee — but in case of a prolonged outage we consider requests individually on an equitable basis.

5.4. Cancellation After 14 Days

After the 14-day withdrawal period, you may cancel your subscription at any time. Cancellation terms depend on your subscription type:

• Monthly subscriptions: Cancellation takes effect on the next billing date. No cash refund is issued, but you retain full access until the end of your billing period.
• Annual subscriptions: You may immediately downgrade to the FREE tier. No prorated refund is issued for unused time. If you wish to cancel completely, you retain access until the next annual renewal date.

💡 If you believe you qualify for an exception or have special circumstances, please contact support@cadensa.io.

5.5. Confirmation & Invoice

Upon successful payment, you will receive a confirmation email containing:

• Subscription details (tier, billing cycle, renewal date)
• Invoice/receipt for tax purposes
• Link to manage subscription in Account Settings
• Cancellation and refund instructions

📄 You can access all past invoices in Settings → Billing → Invoice History.

6. Cancellation and Termination

6.1. User Cancellation

You can cancel your subscription anytime in Settings → Subscription. Cancellation takes effect at the end of the current billing period.

6.2. Service Provider Termination

We reserve the right to suspend or terminate your account in the following cases:

• Violation of these Terms
• Payment default (after 7-day grace period)
• Suspected illegal activity
• Behavior threatening system security

6.3. Data Retention After Cancellation

After cancellation:

• Downgrade to FREE: immediate effect
• Data export: 30 days to download, in JSON or CSV format
• Complete deletion: User-initiated only (Account Settings > Delete Account)
• Billing records: removed from Cadensa systems; VAT invoices remain with external providers (e.g. Billingo)

7. Intellectual Property

7.1. CADENSA Platform

All content of the CADENSA platform (code, design, logo, documentation) is the intellectual property of Axeri Labs Bt. All rights reserved.

7.2. User Data

Data you upload (time entries, projects, tasks) remains your property. You have the right to export or delete this data anytime.

7.3. Open-Source Components

CADENSA platform uses open-source software (React, Node.js, MongoDB). Full license list available: docs.cadensa.io

8. Limitation of Liability

8.1. Service Availability

We aim for 99.9% uptime, but do not guarantee uninterrupted service. We provide 48-hour notice for planned maintenance.

8.2. Data Loss

While we perform daily backups, we are not liable for data loss in case of force majeure (natural disaster, cyber attack). We recommend regular data exports.

8.3. Maximum Liability

Our maximum liability is limited to the total subscription fees paid by you in the last 12 months.

9. Dispute Resolution

9.1. Governing Law

These Terms and your use of the Service are governed by Hungarian law, specifically:

• Act CVIII of 2001 (electronic commerce)
• Act V of 2013 (Civil Code)
• GDPR (EU Regulation 2016/679)

9.2. Jurisdiction

In case of dispute, the Pest County Court (the court of our registered office) has jurisdiction. For consumer disputes, the court of your place of residence also has jurisdiction — these Terms do not restrict that right.

9.3. Amicable Settlement

Before litigation, please contact us at support@cadensa.io to attempt amicable settlement.

9.4. Consumer Arbitration Board

If you are a consumer and we cannot settle your complaint directly, you may turn to a consumer arbitration board under §17/A of Hungarian Act CLV of 1997 on consumer protection. The procedure is free of charge. The board with jurisdiction over our registered office is:

You may also turn to the arbitration board competent for your place of residence or stay — the list of Hungarian boards is available at panaszrendezes.hu. If you live in another EU Member State, you may use the alternative dispute resolution body of your own country; the European Commission’s consumer pages maintain the list. The Commission’s Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025, so we no longer refer to it.

We are not generally bound by a decision of the arbitration board, but we cooperate in the procedure and submit a written response. This section applies to consumers only: for business-to-business disputes, section 9.2 applies.

10. Changes to Terms

We reserve the right to modify these Terms. We will notify you 30 days in advance of significant changes via email. Continued use of the Service after changes constitutes acceptance of new terms.

If you do not accept the changes, you may cancel your subscription before the changes take effect.

11. Contact

For questions about these Terms, contact us: